Price & Service...

Check-In:
Check-in with your computer, tablet or smartphone conveniently online before arrival via our electronic guest data sheet (we will send you in advance by email). You will then receive your personal access code on the day of arrival via SMS to the mobile telephone number you have entered in the guest data sheet and can check in into your apartment between 1 and 10 pm. Earlier or later check-in only available on request!

Check-Out:
until 11 am, the very latest. If you intend to check out later than 11 o'clock, please keep in mind that we have to clear the apartment and that your key code will loose its validity after 11 am. Later check-outs are possible, but only upon request.

Cancellation:
Cancellations until 7 days prior to day of arrival are free of charge. Cancellations less than 7 days prior to the agreed upon move-in date will be charged under the following terms:

* Up to 6 days prior to the move-in date: 100 % of the entire rental sum for the agreed upon rental period;
* No Show: 100% of the entire rental sum.

Please note that different cancellation and payment conditions apply for reservations of several apartments or a stay of three nights or more.

Payment:
The entire booking sum according to your reservation (with additional charge of our city tax, EUR 2.00 per person and night) will be reserved on your credit card upon the last day of free cancellation. On your day of arrival, we will charge your credit card with the full booking amount. Your invoice will be sent to you via email. If you wish to state an alternative invoice address, please let us know beforehand.

Cleaning (final cleaning is included in our prices):
We kindly ask you to keep in mind that all apartments are NON-SMOKING units and that smoking is prohibited on the premises (an extra cleaning charge of EUR 150.00 applies upon violation of this rule). Of course we are happy to offer you the possibility to smoke on the respective balcony. An intermediate cleaning incl. or excl. bed linen & towel change is available upon request.

We are happy to be of service of you have any wishes or questions - please contact us via email. We are looking forward to your visit!

Our house rules build the basis for all our guests who would like to enjoy a pleasant stay within comfortable atmosphere.

General information:
If you miss anything in your room (laundry rack, electric iron, etc) or if you need any help, please let us know. Please make sure to treat all our amenities and the room you are staying in with care and respect. The Austroswiss Betriebsgesellschaft m.b.H. reserves itself the right to cancel an accommodation contract (also after the apartment has been entered by the guest(s)) with immediate effect and to banish the guest(s) from the accommodation altogether if this guest/these guests endanger the reputation or the safety of the building, if they are suspected of a crime, if they harass other guests, residents, pedestrians or neighbours, or if they repeatedly cause disturbances or loud noise.

Damages:
Nobody damages any goods on purpose – but it can of course happen that some things break or do not function properly anymore. We are happy if you give us notice about the damage rather than finding the damage during our final cleaning service after your departure. All guests are liable for full payment of property damage, if it does not concern small goods such as a broken wine glass or else.

Kitchen:
Please note that used tableware has to be cleaned and put back into the kitchen cupboards. This is also valid for cutlery, pans, pots, etc which you have used.

Waste:
Please separate waste into the provided bins. You will find these in the kitchen below the refrigerators and balkony.

Garage:
If you wish to use or garage parking service (entrance: „Kultur Quartier“ Garage in Marktgasse 2) please let us know immediately after you have parked your car (we need to know your 9-digit ticket number). Thus we can offer you a special parking price of EUR 12,00 for 24 hrs parking. The ticket is then valid for your entire stay.

Smoking | Fire Safety:
Within the entire in the building we have a strict non-smoking policy! Upon violation of this policy we will charge the guest(s) a special cleaning fee of EUR 150,00. It is allowed to smoke outside the building. The lighting of candles etc is prohibited within the entire building. Please also note that our building is equipped with a fire alarm system, which will notify the fire department immediately after a fire has been detected. Please keep in mind that with careless handling (e.g. during cooking) you could also set off the fire alarm. If this is the case we would like to inform you that we have to charge EUR 450,00 to your room for a false alarm and the launching of a fire department emergency.

Night Rules | Noise:
We kindly ask you to follow our night rules and keep the noise down between 10 pm and 7 am. Please also do so outside of your studio (concerning TV noise, conversation, …) and respect our other guests‘ „good night’s sleep“.

Visitors:
Visitors at the apartment and also within the common area are permitted. Please let us know about your visitors in advance. However, all guests have to inform their visitors about our house rules. External visitors are not allowed to stay overnight in our apartment.

Check-out:
Please clear your apartment until 11 am. Your personal code will lose ist validity with that time. We will charge your credit card with the total amount of your stay (if not stated otherwise) and we will send your invoice via email. We accept the following credit cards: AmEx, VISA, MasterCard, JBC and Diners Club.

Thank you for your visit and the respect for your fellow housemates and the adherence to our house rules.